CREW LEADER TRAINING · P2 LAST MILE · MAY 6, 2026
Session 01 · May 2026
Presented by Kirk Phillips
"We don't just deliver appliances. We deliver on our word."
About P2
P2 Last Mile delivers appliances and furniture for Costco.com — last mile, meaning we're the final handoff between the warehouse and someone's home. Two people. One truck. The company's reputation at every door.
We show up on time, handle with care, and leave every customer better than we found them — because that's the job, and we take it seriously.
Our Markets
Why It Matters
When your crew is having a bad day, you decide whether that shows — or gets handled.
The customer doesn't know Kirk's name. They know yours. You are the face of this company at the door.
You didn't get this role because it was easy. You got it because someone saw something in you. Don't let that go to waste.
Meeting Format
Every two weeks. 30 minutes. Same structure. Gets better every time.
We start with something that went right. One story, real and specific.
One idea worth carrying into your week. Short, practical, applicable.
A quick look at how our markets are performing. No surprises.
Everyone leaves with one thing they're doing differently this week.
Performance Benchmarks
Efficient, focused, no wasted motion on route.
We run lean. That's how the business stays healthy.
These aren't aspirational targets. This is the floor.
This Week
Have one real conversation with someone on your crew.
Not about logistics. Not about a problem. Ask how they're doing — and actually listen.
Write it down. Tell your crew. Report back next week.
See You in Two Weeks
P2 LAST MILE